As part of our constant effort to improve our activity related to collector-to-collector transactions, I'm pleased to announce a new policy that is effective immediately.
A tracking number (such as Delivery Confirmation, UPS shipments) can now be used as proof to assist in the closing of a transaction as complete. In other words, if the sending member used a tracking service on the package and provides the related number, a transaction can be closed as complete after review by a member of the Collector Zone Team.
Obviously, we should allow some reasonable period of time after the tracking number indicates the package arrived for the receiving member to indicate such things as missing or damaged items. However, the idea is that the receiving member gives up the opportunity to raise such issues after a specified period of time - 14 days, a period which even handles the case of a member that is on vacation over the period of 2 weekends and a full work week.
We trust that this new policy will help to avoid any unnecessary frustration that is caused when transactions are simply not updated by the receiving member.
If any member has a transaction (either pending or failed) that is affected by this policy, please use the "Report" button within that transaction topic to let us know and the transaction will be reviewed for possible completion.