QUOTE(osufan2383 @ Feb 27 2012, 08:24 PM)
the e-mail is not the way to go. Physically call them....
Maybe but why have it there for an option? And the phone lines were not answered a few weeks ago at all, so no other avenue. I even went to the "contact us" section, and if you want to contact Customer service via regular email it kicks you back to your open cases and using that to contact them. Ended up sending one to PR dept and they never bothered even giving me an answer to the regular email even if it was the wrong dept. Not a way to run a very successful business, or make any points with the customer, as I have had better luck with microwave popcorn problems and cheese and crackers w/o the cheese in the middle via email, as at least I got a response back in a couple days and it wasn't the automated baloney you get back when you do the above for asking about your open case saying "thanks, you will be contacted shortly" and it's all a lie
So to me why have options for contacting them if neither work all the time. And not just limited to them as UD was having phone issues for weeks (they moving not a real good excuse in modern times), and I've never deal with Topps but have heard they not exactly the best at it either. Along with the lack of consistency of their resolutions. You get a box, someone else gets a really bad replacement compared to player they had, and others get no response. Same with expired redemptions, some folks get something for them and others get told "nothing we can do" when both contacted them via same method (phone).