Received a letter with some replacements stating UD has changed it's policy regarding damaged cards/replacements.

The new policy is that all packages sent to UD must have a case number on the outside of the package. Any not containing a case number will be returned to the sender. Call 1-800-873-7332 to speak to a Customer Service representative to get a case number.

Here is a scan of the letter:
[attachmentid=8277]

Just wanted to make everyone aware of this change in UD's policy.

That is dumb. But what else can UD do to make the consumer notlike them more.

Makes sense to me, in a way. At least they have a record of what's going on and it might expedite replacements.

ahh i see! another hoop to jump through.

organization would definately help.

I agree, it doesn't matter the amount of rules, or what they entail, without organization and better consistency, they are irrelevant.

My only thought on this is it would be nice if the policy was established like DLP/Panini's where you could get a case number online and then send in.

Now you have to call, and hear the "on average" slogan if your box was shorted a hit, "Dear caller your box was short one card on average so we have enough money to pay for the Konami lawsuit. We are truly sorry for this inconvenience but thems the breaks."

Let alone the hold time online to reach a person (I spent an hour last time I called them). Though that said by phone or email, so maybe you can get one via email anyway, I do like the online way of DLP though.

Sent in a replacement to UD at the end of October (with the case # on the envelope) and haven't heard a thing. their letter stated that their goal for a resolution is 4-5 weeks....we are now going on 13.

DLP's process is so much easier, plus you can keep track on line of the status and ask direct questions on the site.

Yes I think the DLP way is the best, at least you can pop on anytime and see what is going on, and ask a question if nothing seems to be going on.

Asinine

I will give UD some points for trying something new. But Panini by far is better at customer service.

I was wondering where this thread went. I got a case number, and send my package in 2 weeks ago. I'm being very wishful hoping it comes soon. I think the new policy is a good idea for organization.

Though it is odd they aren't making it an online friendly deal too.

I just wish there weren't so many shorted boxes when they are $100+

So I have to phone America be put on hold & charged an absolute fortune to get the number. Thats great

Yikes, more ######..

Doesn't surprise me one bit. They have a bunch of chimps working in customer service. Actually most of the company. I predict the next change will be adding shapes or colors to the packages so they can organize them without the complications of actually having to read anything. Gotta learn how to crawl before you can fall flat on your face.

I won a 08/09 SPX Trios Football 4/5 Only Damage rip in card in a group break just heard back from upper deck they do not replace cards more then a year old another rule

mike

HERE IS TOPPS LATEST SNAFU -





HEY, WAIT A MINUTE...THAT'S NOT A MULTICOLORED PATCH AS WRITTEN ON THE BACK....



SO, BASICALLY TOPPS SAYS - TOO BAD, ALL OUR MISTAKES ARE NOW UNCORRECTED ERROR CARDS, SO STOP BOTHERING US.

That is nice of them. Maybe they should have just wrote "We goofed up . . . deal with it!"

And they wonder why people are leaving the hobby!?!?

That was not right by Topps

I'm in the same boat as you, thunder. I have one like that as well. Gee thanks topps

Not to add salt to the wound, but it also looks like that jersey window was cut out with a knife lol. Shotty work. Maybe because its and enlarged picture...

Yea I thought that about the window as well! And as for what they said, O WOW!!!!

I noticed the same thing when I posted - Yeah, looks horrible enlarged like that.