I just got my first online redemption card from Topps and the shipping label had the sender as Tristar Fulfillment Services. At first I thought Topps was affiliated with Tristar the other sportscard/memorabilia company but checking online it looks like this Tristar Fulfillment (http://www.tristarfulfillment.com/ts/index.htm) is an outsourced third party.
Has Topps always done their redemptions this way? Is this new? They should be doing these redemptions in-house as far as I'm concerned, it's bush league to outsource this as a matter of cost savings/convenience to them. It might also explain why people have recently been getting fulfillment replacments that seem to have no rhyme or reason in terms of player/team/value with the original card redemption. Anyone have additional info on this?