As many of you know I have owned and operated a sports card shop, Heroes & Legends, inside a local Mini Mall/Flea Market facility for the past 7 1/2 years. I have built a strong business. I have been featured in Beckett Magazines on three occasions for customer pulls. I have a pretty good formula for success in a non traditional retail format. However, I have recently been faced with a dilemma or opportunity depending on how you see it. Another vendor inside the facility where my shop is located is a friend of mine. He has been a customer of mine for several years. He also sells cards, but mostly low end .50-$5 base, inserts, RCs, etc. He has recently gotten into the custom framing business and is doing very well selling art prints and doing special orders for custom mats and frames. He does good work and has famed and matted several items for me that I have for sale across the aisle at my shop. The facility where we are located is only open on Saturday and Sunday. There are 3 separate shops located outside the facility across the parking lot that are rented independent of the main building. One housed a tool/hardware shop, one housed a clothing store, and one housed a eBay store where the guy would sell your stuff for you online. All 3 shops are now vacant.
My friend that I mentioned above approached me with the idea that we move into one of those buildings and become partners of sorts. The pros are that the cost would be the same or slightly less and we would have the option of being open any day of the week and not just weekends. My problem is that I have a job and still would only be there on weekends leaving my friend to watch over everything. The problem with that is that he doesn't really understand business and how to put forth a professional image. He always asks me for advice on ideas for his shop. He is also constantly misspelling player names on signs and dividers for his single card boxes. This irks me to no end because the players name is right there on the card! Just little things like that are red flags to me. I know he is trustworthy as far as making sure I get every penny from any item I sell. I just worry that his lack of knowledge of the card industry and players both past and present would look bad to potential customers that might stop by. For example, if someone comes in and asks if we have any Tommy Hanson cards, he wouldn't even know who that was and wouldn't even know where to look. This looks bad to potential customers. First impressions are big to me and I don't want anyone turned off by a bad first experience. Am I just too worried about this? I have just put so much time, energy, and money into my shop over the years and have slowly grown my business from a 10' X 12' booth to the most successful shop in the area. I pride myself on knowing my stock and being able to quickly locate anything and everything that someone might ask for. His lack of knowledge concerning business and the hobby scare me. I don't want to lose a friend but I also don't want to lose the business that I have worked so hard for.
On one hand I would like to explore the opportunity of a stand alone store open 6 days a week. However, I am still only able to be there on weekends so I would be putting a lot of faith in someone who, while honest, isn't very sports or business savvy. I would love to hear your thoughts. Give me some ideas. I'm always looking for new perspectives on a situation before making an important decision. Thanks in advance!
