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> UD Delivers - Spirit is Crushed

post Mar 31 2012, 11:47 AM
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Seeking Seq #0264
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Posts: 23,679
Joined: 26-May 06
From: Troy, Ohio
First Name: Bob
Transactions: 563
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2010 Final Final Four Way Champion 2009 and 2010 Most Generous Person 2008 Most Valuable Member (MVP) Member of the Month August 2008



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Back in August 2010, I was fortunate enough to be the winner of a random in a group break and recipient of: 2010 Exquisite Football Exquisite Rookie Book Marks Y #d to 50. Sweet, it was all the rage. Unfortunately, as we all know the down hill spiral Upper Deck has taken and the issues they have had with redemptions, let alone these redemptions. On top of all that, when I entered the code, it said that it was already redeemed.

Obviously, I begin a dialogue with UD Customer Service. It was the most grueling effort that I can have ever imagined. I involved everyone that I have had contact with at UD (names withheld to protect the innocent). I can say I had close to 50 forms of communication, either via phone or email to try and resolve this issue.

So finally, earlier this month, March 9th to be exact. I received a package from Upper Deck and I was stoked, as they had indicated that they had begun fulfilling these redemptions. I open it up and my heart drops, as I see the letter "Thank you for your recent replacement request"......

This is what I received:

2010 SP Authentic Dexter McCluster 243/499

user posted image


2010 Exquisite Ensemble Signatures DeMaryius Thomas / Mike Williams 24/25

user posted image



Needless to say, I was not happy at all. And needless to say I went off....because most importantly, they showed NO consideration to me as a dedicated collector, who's basic sole collection focuses on their product. Here is an excerpt from my response:

But, I wasn't asked about replacement teams or players. You said you know about "Mr264"...I would have at least told them to find me a stinking SP Authentic 264/xxx, that may have made it a bit better. If the McCluster would have been 264/499, I might have felt that someone actually tried to make things right. But, I get cards that are half the value, minimum and players I could care less about.

Well today, I receive this:

2010 SP Authentic CJ Spiller 264/299

user posted image


Upper Deck redeemed themselves and I have closure to this issue. Unfortunately, I don't have closure to the efforts that I had to go through to make my issue right. I no longer have the spirit to embrace the vastness of our hobby. With the exception of plodding along with the 264 PC and 2011 Sanzenbacher Super PC, I am pretty much done with the hobby.

I will honor the group break clubs that I have currently committed, but I will drop from those the following month as well. The majority of my trade bait bucket and list will be going up for sale or on to ebay. I have thousands of #d inserts and #d rookies to sell too. My completed SPx sets will be for sale, but not so complete, when I take out the 264/s. So look out for coming sale threads or feel free to beat the traffic. I don't have time to put together pricing. So, if you see something of interest, do a little research and feel free to make me a fair offer. If it is fair, most likely it will be yours. Some will be harder to get than others.

Anyways, just a thank you to all the collectors in our hobby.

Collector Zone Team Manager
user posted image....................................

Mr 264's Bucket 09-04-12 | My Website Needs and Haves

Currently 447 in the 264 SPx PC | and 2585 in the 264 "variant" PC

WHY 264? | 264 Stories | SPx Football Needs List | Dane Sanzenbacher Needs List

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