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> New Upper Deck return policy, All packages must have a case number!

northicehero99
post Feb 3 2010, 06:35 PM
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Received a letter with some replacements stating UD has changed it's policy regarding damaged cards/replacements.

The new policy is that all packages sent to UD must have a case number on the outside of the package. Any not containing a case number will be returned to the sender. Call 1-800-873-7332 to speak to a Customer Service representative to get a case number.

Here is a scan of the letter:
[attachmentid=8277]

Just wanted to make everyone aware of this change in UD's policy.



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Posts in this topic
northicehero99   New Upper Deck return policy   Feb 3 2010, 06:35 PM
Gadsden86   That is dumb. But what else can UD do to make the ...   Feb 3 2010, 06:53 PM
sahetu   Makes sense to me, in a way. At least they have a ...   Feb 3 2010, 07:31 PM
moparcudaz   ahh i see! another hoop to jump through. :D ...   Feb 3 2010, 07:42 PM
sebredsox24   I agree, it doesn't matter the amount of rule...   Feb 3 2010, 11:07 PM
northicehero99   My only thought on this is it would be nice if the...   Feb 4 2010, 07:38 AM
urbanmonk   Let alone the hold time online to reach a person...   Feb 4 2010, 01:09 PM
DawgPounder   Sent in a replacement to UD at the end of October ...   Feb 4 2010, 01:19 PM
northicehero99   Yes I think the DLP way is the best, at least you...   Feb 5 2010, 07:25 AM
jaderock   Asinine   Feb 13 2010, 07:56 PM
batman1641   I will give UD some points for trying something ne...   Feb 26 2010, 09:15 PM
marcus42   I was wondering where this thread went. I got a ca...   Feb 26 2010, 10:17 PM
flea   So I have to phone America be put on hold & ch...   Feb 27 2010, 01:40 PM
Beavers98   Yikes, more ######..   Apr 17 2010, 07:46 PM
mikejohnj   Doesn't surprise me one bit. They have a bunch...   Sep 14 2010, 01:32 AM
maple19   I won a 08/09 SPX Trios Football 4/5 Only Damage r...   Mar 8 2011, 04:24 PM
THUNDER9   HERE IS TOPPS LATEST SNAFU - http://i171.photob...   Mar 8 2011, 05:06 PM
northicehero99   That is nice of them. Maybe they should have jus...   Mar 8 2011, 05:56 PM
Zimbow   I'm in the same boat as you, thunder. I have...   Mar 8 2011, 06:32 PM
jaderock   That was not right by Topps   Mar 8 2011, 06:09 PM
dielonthug   Not to add salt to the wound, but it also looks li...   Mar 8 2011, 07:02 PM
edgerrin32   Yea I thought that about the window as well! A...   Mar 8 2011, 08:51 PM
THUNDER9   I noticed the same thing when I posted - Yeah, ...   Mar 8 2011, 09:55 PM


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