Outline · [ Standard ] · Linear+ Sportsbuy.com/Naxcom stinks

[jaderock]

For me...Here's why, the sellers are clueless and sportsbuy's customer service and policies are horrible.

Unfortunately, Sportsbuy, like Beckett's Marketplace, etc all do serve a purpose for my collection as there are always a "need" or a "want" on the site from time to time. I'm member 5193 which means I joined a LONG time ago. And in that time, I've had so many issues with them.

In the last month, I made 4 purchases after going 6 months without visiting their site. One transaction was finished quicky. The other 3, all disasters! All three cards "meant" something to me Jersey card, jersey card and rare quad auto.

Problem Case #1:
Bought on 4/13: 1997 Collector's Edge Masters Night Games Prisms #19 Mark Brunell (Serial #8/250 - his Jersey # with the Jaguars)

Seller emails me several days later and states I'll send when I get back from my trip on the 18th. I was happy with the communication and left it at that. I had forgotten this purchase until 5/6 when I filed a dispute for Problem Case #2 (below). Just like #2, the card had not arrived and a refund was issued in the form of a credit to sportsbuy.com

Problem Case #2:

Bought on 4/19: 1999 Pacific Paramount Premiere Date #108 Mark Brunell (Serial #11/62 - his jersey # with the Saints)

Emailed seller on 4/29 and he finally updates it as "sent" on 4/30. However, due to the policy of sportsbuy, I may be SOL if I do not file a dispute by the 12th day which I did not. I did file a dispute on 5/6, 16 days after the purhase and voila got the card on 5/8 with a postmarked endicia stamp on 5/6...what kind of ###### is that?

Problem Case #3: Sportsbuy allows buyers to list their want items with prices that are willing to pay. I have a total of $5772 in my current buy listings. To this date, sellers have executed 5 items from the list and all 5 have ended up as refunds because the wrong card was sent or the card mysterious never arrived.

Case #3 is no different. A seller executed this card on my buy list on 5/4 (which happened to trigger my memory of Case #2 and then case #1):
2004 Ultimate Collection Signature Quads Peyton Manning / Donovan Mcnabb / Byron Leftwich / Mark Brunell (Autographed - Serial #/5) at $225 plus an outrageous $8.60 for shipping!

Immediately upon receiving a sportsbuy confirmation, I checked to see what I bought. It was marked shipped on 5/4 and the seller listed a USPS tracking #. I checked the tracking # the next day, only to find out it was one digit short and I emailed the seller to get the the correct #. He replied - we'll do. We'll do became I'm sorry I got the numbers mixed up and it was the insurance # of which I paid for $300 so don't worry he said (except insurance numbers are vastly different from delivery confirmation #) and I'll mail out by the weekend. I said great but can I have insurance #...no reply. I patiently waited everyday for my mail as this card was a white whale of my at one point. Following the sportsbuy policy this time, I opened a dispute on the 10th day when it didn't arrive with mail that day. The sellers response to the dispute, was I though you got it since I didn't hear from you....and then the seller agreed to my dispute and a refund was credited to my sportsbuy cash account.

If you sent a $225 with insurance would you agree to the dispute that fast?!? In other words, the seller didn't have said card. UGH!
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As for sportsbuy, emails concerning my transactions to the customer service and dispute addresses resulted in ZERO replies. Lastly, if I buy (or the seller executes) an item and I use a credit card, why isn't my credit card debited when the transaction fails?
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Am I out of line in saying sportsbuy.com sucks?

[Kmart6nets]

Why they don't credit your card is beyond me. What good is $225 in "sportsbuy bucks" or whatever. That's lame.

[heynetboy]

This is why I try to deal with only dealers that I know and trust. I know that is hard to do especially with rare cards. I have had really good luck on sportsbuy both buying and selling. I have had major trouble on Beckett and ebay. My biggest complaint is that a lot of sellers don't package the cards so they don't get damaged. I guess this is all just something we can't avoid with the amount of sellers out there that don't act in good faith.

For me...Here's why, the sellers are clueless and sportsbuy's customer service and policies are horrible.

Unfortunately, Sportsbuy, like Beckett's Marketplace, etc all do serve a purpose for my collection as there are always a "need" or a "want" on the site from time to time. I'm member 5193 which means I joined a LONG time ago. And in that time, I've had so many issues with them.

In the last month, I made 4 purchases after going 6 months without visiting their site. One transaction was finished quicky. The other 3, all disasters! All three cards "meant" something to me Jersey card, jersey card and rare quad auto.

Problem Case #1:
Bought on 4/13: 1997 Collector's Edge Masters Night Games Prisms #19 Mark Brunell (Serial #8/250 - his Jersey # with the Jaguars)

Seller emails me several days later and states I'll send when I get back from my trip on the 18th. I was happy with the communication and left it at that. I had forgotten this purchase until 5/6 when I filed a dispute for Problem Case #2 (below). Just like #2, the card had not arrived and a refund was issued in the form of a credit to sportsbuy.com

Problem Case #2:

Bought on 4/19: 1999 Pacific Paramount Premiere Date #108 Mark Brunell (Serial #11/62 - his jersey # with the Saints)

Emailed seller on 4/29 and he finally updates it as "sent" on 4/30. However, due to the policy of sportsbuy, I may be SOL if I do not file a dispute by the 12th day which I did not. I did file a dispute on 5/6, 16 days after the purhase and voila got the card on 5/8 with a postmarked endicia stamp on 5/6...what kind of ###### is that?

Problem Case #3: Sportsbuy allows buyers to list their want items with prices that are willing to pay. I have a total of $5772 in my current buy listings. To this date, sellers have executed 5 items from the list and all 5 have ended up as refunds because the wrong card was sent or the card mysterious never arrived.

Case #3 is no different. A seller executed this card on my buy list on 5/4 (which happened to trigger my memory of Case #2 and then case #1):
2004 Ultimate Collection Signature Quads Peyton Manning / Donovan Mcnabb / Byron Leftwich / Mark Brunell (Autographed - Serial #/5) at $225 plus an outrageous $8.60 for shipping!

Immediately upon receiving a sportsbuy confirmation, I checked to see what I bought. It was marked shipped on 5/4 and the seller listed a USPS tracking #. I checked the tracking # the next day, only to find out it was one digit short and I emailed the seller to get the the correct #. He replied - we'll do. We'll do became I'm sorry I got the numbers mixed up and it was the insurance # of which I paid for $300 so don't worry he said (except insurance numbers are vastly different from delivery confirmation #) and I'll mail out by the weekend. I said great but can I have insurance #...no reply. I patiently waited everyday for my mail as this card was a white whale of my at one point. Following the sportsbuy policy this time, I opened a dispute on the 10th day when it didn't arrive with mail that day. The sellers response to the dispute, was I though you got it since I didn't hear from you....and then the seller agreed to my dispute and a refund was credited to my sportsbuy cash account.

If you sent a $225 with insurance would you agree to the dispute that fast?!? In other words, the seller didn't have said card. UGH!
---
As for sportsbuy, emails concerning my transactions to the customer service and dispute addresses resulted in ZERO replies. Lastly, if I buy (or the seller executes) an item and I use a credit card, why isn't my credit card debited when the transaction fails?
---
Am I out of line in saying sportsbuy.com sucks?

[HToutlaws]

Am I out of line in saying sportsbuy.com sucks?

I have bought from there a handful of times with no problems.

Your experience really sucks though. Good luck.

[Rusty_Dawg37]

if I buy (or the seller executes) an item and I use a credit card, why isn't my credit card debited when the transaction fails?

Suppose to according to their merchant agreement for processing credit card sales and refunds. They cant pool your money if its from a credit card.

[cardcrazed]

looks like I won't be buying from sportsbuy.com!

Justin

[edgerrin32]

If they cant refund your card, then send you a MO or check!

[Rusty_Dawg37]

if u report it to mastercard/visa they get fined

[jaderock]

This is why I try to deal with only dealers that I know and trust. I know that is hard to do especially with rare cards. I have had really good luck on sportsbuy both buying and selling. I have had major trouble on Beckett and ebay. My biggest complaint is that a lot of sellers don't package the cards so they don't get damaged. I guess this is all just something we can't avoid with the amount of sellers out there that don't act in good faith.

Sportsbuy is the King of Plain White Envelop shipping...when I asked why it was $4.50 with insurance and it comes in PWE, they said, "it's only an issue if you didn't get it"!!!

[edgerrin32]

Sportsbuy is the King of Plain White Envelop shipping...when I asked why it was $4.50 with insurance and it comes in PWE, they said, "it's only an issue if you didn't get it"!!!

So what If you get it and its damaged! Noting bugs me worse than over priced shipping, and a rare card, that comes in a PWE with a stamp or 2 on it!

I wouldn't care If it was a base card I needed and I paid a quarter for and .75 shipping ( so a buck shipped). But don't put my $30-40 1/1 in a PWE when you charged me $5 bucks for shipping!

[meuandthelot]

I hear you Jade..

My time there was fun too, early on it was not that bad really. but that changed, I especially lost interest after they changed their well established name

I can only imagine the frustration you've had after listing your extensive wants-needs, have something executed(so you thought) only to have a mess which costs you more valuable time to clear up.


I wonder how many times a Brunell card has been held for a kings ransom without you in the equation?

[whatwild]

Last time I looked Sportsbuy wasnt verified.


Why I never bought off there.


I forget the site to find this on but like Amazon,Ebay, Ect are verified.

[Beavers98]

Sorry to hear about your expereinces, but I really like sportsbuy. Have had great luck with them. Been there for about 5 years and sold literally thousands of cards, some that I wouldn't have been able to sell elsewhere, and bought some nice ones for my collection for a good price as well.......

Like everywhere there are some idiots. The only time I was jipped was early when I sent some expensive cards without DC (New policy states you have to do that now, and I would have but the mailing sub-station at a grocery store didn't know how to do it that day)--In any case the buyer I'm sure got the cards realized he could get them for free, stated he didn't get them and sportsbuy(naxcom then) refunded his money...Lesson learned for me.

In any case I am sorry to hear about your experiences, but I am so glad I came across the sportsbuy site!!!