This is why I try to deal with only dealers that I know and trust. I know that is hard to do especially with rare cards. I have had really good luck on sportsbuy both buying and selling. I have had major trouble on Beckett and ebay. My biggest complaint is that a lot of sellers don't package the cards so they don't get damaged. I guess this is all just something we can't avoid with the amount of sellers out there that don't act in good faith.
For me...Here's why, the sellers are clueless and sportsbuy's customer service and policies are horrible.
Unfortunately, Sportsbuy, like Beckett's Marketplace, etc all do serve a purpose for my collection as there are always a "need" or a "want" on the site from time to time. I'm member 5193 which means I joined a LONG time ago. And in that time, I've had so many issues with them.
In the last month, I made 4 purchases after going 6 months without visiting their site. One transaction was finished quicky. The other 3, all disasters! All three cards "meant" something to me Jersey card, jersey card and rare quad auto.
Problem Case #1:
Bought on 4/13: 1997 Collector's Edge Masters Night Games Prisms #19 Mark Brunell (Serial #8/250 - his Jersey # with the Jaguars)
Seller emails me several days later and states I'll send when I get back from my trip on the 18th. I was happy with the communication and left it at that. I had forgotten this purchase until 5/6 when I filed a dispute for Problem Case #2 (below). Just like #2, the card had not arrived and a refund was issued in the form of a credit to sportsbuy.com
Problem Case #2:
Bought on 4/19: 1999 Pacific Paramount Premiere Date #108 Mark Brunell (Serial #11/62 - his jersey # with the Saints)
Emailed seller on 4/29 and he finally updates it as "sent" on 4/30. However, due to the policy of sportsbuy, I may be SOL if I do not file a dispute by the 12th day which I did not. I did file a dispute on 5/6, 16 days after the purhase and voila got the card on 5/8 with a postmarked endicia stamp on 5/6...what kind of ###### is that?
Problem Case #3: Sportsbuy allows buyers to list their want items with prices that are willing to pay. I have a total of $5772 in my current buy listings. To this date, sellers have executed 5 items from the list and all 5 have ended up as refunds because the wrong card was sent or the card mysterious never arrived.
Case #3 is no different. A seller executed this card on my buy list on 5/4 (which happened to trigger my memory of Case #2 and then case #1):
2004 Ultimate Collection Signature Quads Peyton Manning / Donovan Mcnabb / Byron Leftwich / Mark Brunell (Autographed - Serial #/5) at $225 plus an outrageous $8.60 for shipping!
Immediately upon receiving a sportsbuy confirmation, I checked to see what I bought. It was marked shipped on 5/4 and the seller listed a USPS tracking #. I checked the tracking # the next day, only to find out it was one digit short and I emailed the seller to get the the correct #. He replied - we'll do. We'll do became I'm sorry I got the numbers mixed up and it was the insurance # of which I paid for $300 so don't worry he said (except insurance numbers are vastly different from delivery confirmation #) and I'll mail out by the weekend. I said great but can I have insurance #...no reply. I patiently waited everyday for my mail as this card was a white whale of my at one point. Following the sportsbuy policy this time, I opened a dispute on the 10th day when it didn't arrive with mail that day. The sellers response to the dispute, was I though you got it since I didn't hear from you....and then the seller agreed to my dispute and a refund was credited to my sportsbuy cash account.
If you sent a $225 with insurance would you agree to the dispute that fast?!? In other words, the seller didn't have said card. UGH!
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As for sportsbuy, emails concerning my transactions to the customer service and dispute addresses resulted in ZERO replies. Lastly, if I buy (or the seller executes) an item and I use a credit card, why isn't my credit card debited when the transaction fails?
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Am I out of line in saying sportsbuy.com sucks?
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