Just got off the phone with another rep at UD. And basically I just wasted my time. They are not going to do anything about it.
I told them again that I want to get replacements for all my current redemptions. I have 2 Lawrence Taylor Exquisite Autos, 1 James Starks Auto, 1 Y A Tittle Auto, 1 Jeter Auto & 2 common cards.

I requested Sam Bradford, Derek Jeter, Michael Jordon Autos. Then I told him that once I get cards in I will have my account closed and wil never buy another UD box again.

Time to go right to the top! A nicely worded and well thought out letter to the CEO - State your disappointment with the customer service department and your disappointment with the company as a whole. Maybe add that you feel like you ordered a steak and got a tofu burger! No threats, just that you are discouraged and might have to reconsider your future purchases more carefully. keep the tone light and add a contact number if he would like to rectify the situation personally. State that such an action would go a long ways amongst the collecting community and would be a public relations perk.

I think I will try that now.

Just to play Devils advocate but isnt that the risk you play when you open a older product. Personally I would be happy just to get something back for a expired redemption. They didn't even have to do that! I know it ##### but they have already gone above and some would say beyond what the are required to do. Just my $.02

IMO redemptions shouldnt expire. whats the point? What are they doing with the redemptions once they expire? they are basically not honoring a rain check. what do you think would happen if Sears, Best Buy, K-Mart or any other major retailer just stopped honoring rain checks.

Or better yet, "We know you bought a 2009 Mustand GT but we are out. Insted where going to give you a new Ford Foucs instead! Sorry about your bad luck cowboy!"

Ill tell you, first time they scratch it off as an anomaly. 2nd through 10 times, eyebrows raise. 1000's of times over multiple years???? they are out of business.

Ashley furniture last Xmas sold appx. $400,000 and come march not one customer had got there inventory. By April, that branch was out of business.

I will go back to the Winning lottery ticket theory. You buy a ticket say you win 500 dollars on that ticket. You now have one year from the the time the game ends with scratch offs or one year from the drawing to claim that prize. Its not their fault you didnt cash it in in time.

Now back to the upper deck redemption Redemptions are made because at the time of the release the card has not been made yet or they have not got them back from the players. If its a new product you have more than ample time to redeem it, and get your card. When it expires it expires.


Your saying if I went and bought a case of 2001 Bowman Chrome and got one of the Pujols auto Which I believe was a Redemption that they should honor it. NO. Its the risk I took with opening a older product. I would completly understand his argument if the redemption was still valid when he opened the box. I would be this ######. But now no as Its a risk I took in buying older products. If you want them to keep forking out free cards they will have no cards left for the redemtions they do have and there creates another problem.

That where I disagree. Let me ask you this. 2007 SPA Guarantees 2 BLT autos. Now lets just say that you not only pull 1 but 2 Joe Mauer BTL Autos (because colliation is another issue). The thing is, Joe Mauer BTL's were redemptions. So now you have a Box of base and ????? The BTL's are expired but it clearly stated on the box "Guaranteed Two BTL Autographs". what now? so we are to not buy older products because the guarantee is out the window? then why is a box of 09 Ultimate still $175+ if the one hit you pull is good enough to be a coaster?

I am not talking about a 2001 product. I am talking about a 2008 product. SOmething that is still readily available and not old. They basically took a card with 8 Autos 7 of which were Hall Of Famers and the 8th is Don Mattingly who should be in the HOF IMO. And gave me a $40 card or something. The 8 Auto is what $500 or $600 easily.
Also another note, they NEVER even made the card so I was hosed from the beginning. Your right though I should be happy at least they gave me an Auto of someone who has some potential and not some bust rookie or another common Auto.

With the Mauers question you got what was Guaranteed with two Btl auto and if you broke the box back when they came out I would have received them. Again the risk of opening a older product.

If you don't want to take the risk of getting a expired redemption the may just be a expensive coaster then don't open the product weather it cost $4.00 or $500

Topps isn't any better I once pulled an expired redemption (don't remember who but it wasn't anyone great) i sent it to topps and they sent the redemption back with a stamp that said something about the redemption no longer being valid

Do they sell expired lottery tickets somewhere? I'm pretty sure they get sent back if they expire....

I'm 100% positive card companies do not buy product back when their redemptions...which are for a card which should be in the pack....expire.

What I am saying is like the lottery you have a timetable set to receive your card/winnings. If you cant get it in that timetable its not there fault. Whats the average redemption time two years? I am sure if he had pulled the redemption before it was expired upper deck would have sent him something very comparable to what he had actually pulled if they didn't make the card.

but you cant buy a ticket for a lottey that happend two years ago.

also something compareable but not it exactally. they already said they didnt make the card. whos making the comparison? because what i think is equal value might not be what you think is equal value.

This really hurts collectors..even if they were to come thru for GoGiants, which I Hope they do.

Boxes do not have a date on them anywhere for when the included redemptions expire.

There's no list available for what cards in a product are live and redemptions.

As a dealer, if your product gets old it becomes risky?

As the manufacturer you love it. After 2 years you don't have to make a card that you maybe never planned to in the first place.

BTW, when a product is sold by the manufacturer, there are no photos of redemption cards on the sales sheet. We pay (as dealers..and in turn as collectors) for everything that should be in the boxes at that point. The lower prices later are a result of less interest in a product, and usually this loss is at the expense of distributors and dealers. Not because the product got old and the manufacturer gave a discount on it.


Sorry for the hijack...the redemption thing always irks me.

Nothing is going to be exactly comparable. He was buying a OLD product, hence the risk of getting a expired redemption. If the redemption was still Valid he would have got something comparable to the card that was on the redemption. With there process you give them a few names/sports/teams of you collect and they will do there best to make you happy.


When you buy older product you know the risk of getting a expired redemption! Its a risk and unfortunatly he was rewarded in the way that no one wants to be. You win some you lose some.

Yes the redemption thing ##### and I feel the same way you do. But if you have been into collecting cards for a while or have ever pulled a redemption you know that they have expiration dates on them. If your buying a product that two years old or older you should know that the redemptions are expired.

Basically this is what Booth is saying. He wants the card shops to run like a grocery store. All boxes must now have a produced on date stamped on it. If the product does not sell within 1 year they have to destroy it and throw it away.

That or they need to pubically post what is and is not a redemption and the date. If i knew that 4 out of the 5 Dodgers autos from Box X were a redemption I am probably going to go else where. Not to mention if i knew that CASE HTIS are even going to be produced i deffintally would go elsewhere

How is it that if I decide to take a replacement for a 2010 UD Score hockey auto redemption I don't get a 2010 UD The Cup auto? Random, huh? Methinks not.

That is not what I am saying. They can still sell it, but there is still risks involved in buying the product if you dont like the outcome that may occur dont buy the product plain and simple